What exactly is a central monitoring station?
Security systems send their signals over your telephone line to a central monitoring station-the facility that acts as the link between your home and the police, fire department, and emergency response authorities. A central station is manned 24 hours a day, 7 days a week by highly skilled operators trained to respond to emergencies. The station operator alerts the proper authorities and dispatches help. [Back to Top]
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If the central monitoring station is notified via my phone line, how can I keep my family safe if the line is cut or out of service?
That’s a valid concern. In the event that your phone line fails or is cut, there are back-up services that work in tandem with your home security system to ensure your safety, the most popular being a cellular radio service that contacts the central station in the event of an emergency. The only additional equipment required would be a small radio transmitter that connects to the control panel of your security system. [Back to Top]
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Why don’t you list prices on the internet?
We strive to be better than other large security companies who offer internet specials. At these web sites you will find low, low prices, but what are you actually getting for your money? First, you are probably buying products that are not built to last. Second, the boxed sets that are sold this way are usually not complete. You usually have to add on (at high prices) to get a system that will work for you. Third, to get the low price, you have to sign a contract with their monitoring company, usually for three years or more, at high monthly prices.
We we believe in a package that will fit your exact needs. We always give you the best price we can on equipment we know to be of top-quality. And we don’t force you into a three-four-or-five year monitoring contract, but if you do sign up for our monitoring service, we will offer you the lowest monthly fee around. [Back to Top]
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What is “line seizure?”
Simply defined, line seizure puts the alarm panel in full control of the phone lines in you house and disables the use of the house phone when there is an alarm. It is an important safety feature and our technicians take extra steps in the installation process to ensure the equipment will perform line seizure. [Back to Top]
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What is DCJS, and who has to be licensed?
Virginia electronic security companies are regulated by the Department of Criminal Justice. The department was designed to ensure that all people working in electronic security have a clean record and background. All sales people, technicians, and administrative personal need to have the proper background check and be appropriately monitored by the state of Virginia.
Quality CCTV Systems, Inc. strictly follows the rules set forth by the Department of Criminal Justice. Every single employee has been fingerprinted and has had a background check through the Virginia State Police and the FBI. This means the utmost protection for you, your family, and your personal information. [Back to Top]
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How do you ensure that my personal information is safe?
First of all, we consider your personal security to be as important as our own personal security. Therefore, all customer files are securely locked away in a fire-safe cabinet. Also, all of our employees are subject to a rigorous background check by the Virginia State Police Department. All of our salespeople and technicians have been registered with the Department of Criminal Justice as well. We take every precaution to make sure your sensitive information remains confidential. [Back to Top]
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What is a control panel, and how is it different from a keypad?
The control panel is the brains of the security system, it should be hidden and backed up by a battery, and wired to ensure line seizure. The keypad is the means of communication between you and the control panel. Some units have the keypad, control panel, and siren all in one “convenient” unit, but this unit does not provide maximum security. Robbers need only to rip the unit off the wall to silence the alarm and prevent the call made to the monitoring station. It is very important that you have a separate control panel and keypad unit.
Quality CCTV wants you to rest assured that you really do have the highest level of protection. We take steps to ensure that if a burglar were able to attack the keypad, the control panel, siren and the integrity of the alarm system would remain unaffected. [Back to Top]
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How can I help prevent false alarms?
Approximately 99% of police dispatches to residences for alarms are false. False alarms take police, fire, and emergency personnel away from real emergencies. These unnecessary alarm responses can endanger responding authorities and your whole community.
What you can do to prevent false alarms:
● Make sure everyone using your security system understands how it works. Anyone who has a key to your home should know how to operate your system and have a passcode.
● Know how to cancel your alarm if the system activates accidentally.
● Notify your alarm company immediately if you think your system isn't working properly.
● Know how to bypass areas in need of repair.
● Have your alarm system checked and serviced regularly. Routine maintenance can help prevent many false alarms.
● Remove any insects or foreign materials away from motion sensors (Also check behind.)
● If you do not understand features of your system, contact us. We are glad to help you understand your system.
Call Us or Refer To Your Manual If You Plan To:
● Replace doors or windows
● Hang drywall
● Add air conditioner or insulation
● Test your system
● Sell your home or business
● Get a new pet
● Hire a cleaning service
● Install attic flooring
● Add DSL service or changing phone lines
● Fumigate
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How does digital telephone (voice over IP) affect my alarm system?
Digital phone and voice over IP telephone service may affect your alarm monitoring service. Differences in technology and wiring cause the connection with central station monitoring to be severed when new digital service is installed.
Your alarm system may need to be reactivated or rewired after voice over IP installation and your telephone service provider will not take responsibility for any discontinuation in alarm monitoring service.
We advise you to contact Quality CCTV prior to making any changes to your telephone service. Provide the date and time of your install so Quality CCTV can arrange to check the status of your alarm. If you have already converted to a digital (DSL) or voice over IP system, please contact Quality CCTV immediately and make arrangements to have your system evaluated. [Back to Top]
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