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| Products | Service | Support | Monitoring | Clients | FAQ |
Our Service Promise We are a service company; keeping our customers happy is our number one priority. From the initial survey to routine maintenance, our goal is to provide remarkable service. Literally, we want to provide service so good that you will remark about us. Here is how we plan to do this: |
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1. Prevent problems: during the initial survey, we strive to obtain the deepest level of understanding of your security needs. We plan and design with the details in mind. We then employ competent technicians who will expertly install your systems. Taking these steps with ensure that you are both satisfied with the end product and that the system will work the way it was intended. |
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2. Initial System Training: When we are finished installing your system we hold a training seminar for the people who will be using the system. We believe that your knowledge of the system will virtually eliminate end user issues. |
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3. Personal Attention: When you call us, you hear from a person, not voice mail or phone menus. Most people’s experience with tech support and customer service comes from companies who generally provide awful customer service. It’s so bad you don’t even bother calling any more. We aim to be different, when you call QCS, and immediately gets through to a human, we are nice and friendly and get the ball rolling to solve your problem. |
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4. Quick Response: If you were in need of a service call, we have the quickest response time of all the companies in the central Virginia area. We promise to be there for you when you need us. |
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Bosch Certified Security Dealer |
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Quality CCTV Systems, Inc. |
